Dell EMC provides several online and telephone-based support and services options. Availability varies by country and product, and some services may not be available in your area. If you need assistance or have any other questions, please contact Dell EMC Tech Support. This notification and firmware release does not provide any extended or additional warranty coverage beyond your existing agreements with Dell EMC.

If you decide to take no action at this time, please be advised that there is a very high likelihood that these drives may encounter the issue. As always, we continue to stand behind the warranty and service contracts applicable to your products. Go to the SanDisk subdirectory and select the drive model firmware D417.Via Modular Disk Storage Manager (MDSM), go to Upgrade / Physical Disk Firmware….Download and unzip the “Dell PowerVault MD Series Storage HDD/SSD Firmware” package.Firmware Update Tools: Windows Systems Only: Please use the SanDisk SSD Dashboard for firmware update on this SSD. Follow the instructions to install the updated firmware The SanDisk X600 SATA SSD is built on 64-layer 3D NAND technology and offers high capacity and enhanced reliability at blazing speeds.Download “SanDisk D417 for model number(s) LT0xxxxx”.Input your service tag or browse to your product and click search.Please locate the latest drive firmware using the recommended method below: Dell EMC has identified a potentially critical issue where certain solid state drives may experience failure and potential data loss due to an issue with the drives’ firmware, the drives may fail after approximately 40,000 hours of usage.Īccording to our records, one or more Dell EMC System(s) with the identified drives were shipped to you.Īs part of its proactive efforts, Dell EMC urgently recommends that you immediately update the firmware on the affected drives to version D417 (or later) to help avoid experiencing this issue and potential data loss. This E-mail is part of our commitment to proactively notify customers of important product quality and preventative maintenance information. TLDR If you have SanDisk SSD's from Dell, update the firmware to version D417 to avoid issues. Seems our only affected server is a R730XD, but it looks like it could be a long list of devices (11G, 12G, and 13G).

It is designed to address a number of the most commonly asked questions regarding firmware updates. I received an automated phone call and an email about the issue outlined below. Before moving forward to updating, it s a good time to backup important files photos, documents, etc. This page contains information regarding firmware updates for SanDisk SSDs and when it might be necessary to submit a support request for assistance. Just a PSA to anyone else that might have some SanDisk SSD's from Dell in their environment.

Sandisk ssd firmware update